Website enquiries going unanswered
Visitors ask a question, then leave before someone is available to respond.
AI Conversations & Messaging
Turn More Messages Into Paying Customers.
Respond to customer enquiries across your website, SMS, WhatsApp and supported social messaging channels with intelligent AI conversations.
Answer questions, capture lead details, qualify enquiries and help customers book appointments — even when your team is busy.
Affordable, professionally configured AI messaging that works around your business.
Free demo · No obligation · AI messaging for UK businesses
- Fast automated replies
- Multiple messaging channels
- Enquiry capture & qualification
- Affordable monthly plans
Customer messages don’t wait
Your Next Customer Could Be Waiting for a Reply.
Website chat. WhatsApp. SMS. Facebook and Instagram. Keeping up with every conversation is challenging when you’re busy running the business.
Missed social messages
Facebook and Instagram enquiries are easy to overlook when nobody is checking the inbox.
Slow WhatsApp & SMS replies
Interested customers are left waiting while your team is busy with something else.
Repetitive customer questions
Your team spends time answering the same routine questions, over and over.
Scattered conversations
Messages sit across several apps, making it harder to see who needs a response.
Missed booking opportunities
A promising appointment or quotation enquiry never reaches the next step.
You shouldn’t have to monitor every inbox around the clock just to capture new business opportunities.
Your AI messaging assistant
Let AI Handle the First Conversation.
Respond automatically using information and instructions configured around your business. Answer common questions, collect customer details and guide an enquiry towards an appointment, quotation or callback.
When a conversation needs personal attention, pass it to your team. This service handles written customer messages; AI Call Answering helps with telephone enquiries.
Your specialist agrees the supported channels, connected services and handover process for your setup.
Illustrative conversation
A website enquiry · not a product screenshot or tested transcript
Customer
Hi, do you offer boiler servicing in Chelsea?
AI assistant
Hello, I’m the AI assistant. Yes, we cover Chelsea and the surrounding areas. Would you like to arrange a service or request a quotation?
Customer
I’d like to arrange a service.
AI assistant
Of course. I can help you with the next step.
A useful next step. Details captured for a booking or human callback.
Automated AI replies
Respond to routine incoming enquiries using approved business information, through your supported connected channels.
Multi-channel messaging
Connect website chat, SMS and supported social messaging accounts around the channels your customers use.
Customer enquiry qualification
Ask relevant questions, capture contact details and establish what the customer needs before your team follows up.
Appointment & booking assistance
Guide customers to a booking link or arrange an appointment through a suitable connected calendar.
Human handover
Pass conversations to a team member when a question needs judgement, specialist knowledge or a personal response.
Connected customer records
Keep captured details and relevant conversation information organised in your connected Business Growth System.
One assistant. Multiple channels.
Wherever Customers Message You, Be Ready to Respond.
Bring supported channels into a more organised enquiry process. Help customers get a useful reply where they already choose to contact you.
Website live chat
Turn visitor questions into useful conversations and booking opportunities.
WhatsApp
Respond through a supported, connected WhatsApp business account.
SMS messaging
Handle customer replies, routine questions and appropriate follow-ups.
Facebook Messenger
Help enquiries from your Facebook audience reach the next step.
Instagram messages
Respond to customers who discover your business on Instagram.
One configured AI assistant
Answer questions · Capture details · Agree a next step
Organised customer recordsYour team, ready to follow up
Channels depend on compatible accounts, connections and platform permissions. WhatsApp, SMS and other messaging or AI usage charges may apply; your specialist confirms what your service includes.
From a question to a next step
From First Message to Customer Enquiry — Automatically.
- 1
A customer sends a message
An enquiry arrives through a supported connected channel.
- 2
AI responds
Your configured assistant starts a relevant conversation.
- 3
The need becomes clear
Suitable questions help gather the details your team needs.
- 4
A next step is arranged
A booking, quotation request or human callback moves things forward.
- 5
Your business stays informed
The enquiry is recorded, with escalation to a person where needed.
A plumbing & heating business
Imagine a Customer Messages Your Business at 9 PM.
A visitor asks about replacing a leaking radiator. Usually, the enquiry might wait until the morning. With a configured AI assistant, the first conversation can begin while the team is away.
The customer receives a response, and your team has an organised enquiry to follow up.
An illustrative scenario, not a guaranteed outcome. The assistant collects an enquiry; it does not diagnose a problem, provide emergency advice or confirm a quotation.
- 01Respond to the initial message
- 02Ask relevant questions about the request
- 03Collect the customer’s contact details
- 04Offer an appropriate booking or callback route
- 05Record the enquiry for the team
A conversation started. A clear next step for your team.
Advanced AI. Affordable monthly options.
Smarter Customer Communication. Without the Extra Overheads.
As enquiries grow, so does the work of checking inboxes and answering routine questions. AI can help with those conversations while keeping your team available for customers who need personal attention.
The traditional approach
- Staff monitor several messaging apps.
- The same routine questions need repeated answers.
- Busy periods can leave messages unanswered.
- Customer details must be recorded manually.
- Extra administrative capacity adds to operating costs.
With AI-powered messaging
- Automated replies to supported incoming messages.
- Approved information guides routine answers.
- Contact details captured through the conversation.
- Enquiries directed towards a booking or callback.
- Your team steps in when personal attention is needed.
- Affordable managed service options.
Affordable Managed AI Messaging Solutions
Explore the right monthly option in your demo. The specialist confirms the total cost, including any platform subscription, setup, AI usage and messaging charges.
Useful customer communication tools for businesses of every size.
Configured around your business
Conversations That Reflect Your Business.
Start with approved, accurate information. Your specialist configures and tests the assistant around the agreed service, then sets clear routes to a person for questions it shouldn’t handle.
AI can make mistakes. Review its answers, keep information current and agree how your team will step in.
- Your business name and services
- Opening hours and service areas
- Frequently asked questions
- Common customer enquiries
- Appointment availability
- Enquiry qualification questions
- Booking and escalation procedures
- Your tone and communication style
Local businesses. Established SMEs.
Ideal for Businesses That Receive Customer Enquiries Online.
From a sole trader on-site to an established team with several inboxes, explore messaging support that fits the way you work.
Plumbers, electricians & trades
Capture website and messaging enquiries while you’re working on a job.
Dental practices & clinics
Help with routine appointment enquiries, with sensitive or clinical matters passed to your team.
Estate & letting agents
Respond to viewing enquiries, routine property questions and consultation requests.
Beauty, hair & aesthetics
Handle service questions and appointment requests while you focus on customers.
Home improvements & construction
Capture project details and organise requests for a quotation.
Professional services & growing SMEs
Manage prospect enquiries, consultations and routine communications more efficiently.
Works with Business Growth System
Even Better When Your Conversations Are Connected.
Move useful enquiry details into an organised customer management system, so your team can manage conversations, bookings and appropriate follow-ups together.
- Customer message
- AI conversation
- Contact record
- Booking or follow-up
AI Conversations is a specialist managed solution that complements the core platform. It is not automatically included in the entry-level subscription; confirm any separate platform and service requirements.
Explore Business Growth SystemSee it in action
See How an AI Assistant Handles a Real Conversation.
Request a personal demonstration. Explore how a configured assistant could answer your typical questions, gather enquiry details and guide a customer towards an appointment.
Request a Personal Demo
Around your business. Free to enquire.
From enquiry to setup
Getting Started Is Simple.
01
Tell us about your business
Share the messaging channels you use, how you handle enquiries and what you’d like to improve.
02
Explore suitable solutions
Discuss whether AI messaging could help and agree an introduction to our specialist partner.
03
Get your assistant configured
The specialist confirms the service, prepares your business information and arranges setup and testing.
Your questions
AI messaging: your questions, answered.
Supported channels, bookings, costs and what to discuss with your specialist.
What is AI Conversations & Messaging?
It’s a managed AI assistant for written customer enquiries. It can respond using your approved business information, ask relevant questions, capture details and guide customers towards a booking or callback through supported connected channels.
Is this different from an ordinary website chatbot?
It can respond to a range of customer questions rather than relying only on fixed menus. It can also connect to supported messaging channels and customer records. The quality of its answers depends on your information, instructions and testing, with a person available for escalation.
Can it answer website enquiries automatically?
Yes, through a compatible website chat setup. Your specialist confirms how the assistant can be added to your website and which enquiries it should handle.
Does it work with WhatsApp?
WhatsApp can be supported through a suitable connected business account. Account eligibility, permissions, integration and messaging charges need to be confirmed for your setup; it is not automatically included in every package.
Can it respond to Facebook and Instagram messages?
Supported Facebook Messenger and Instagram business connections can receive AI-assisted replies. Available message types and permissions depend on the platform and account configuration.
Can AI collect customer details?
Yes. It can ask for relevant contact details and requirements, then record them in the connected system. Agree which information is needed and how it will be used, and avoid asking customers for unnecessary sensitive information.
Can it book appointments?
It can provide booking links or assist with appointments through a supported connected calendar. Your specialist confirms availability rules, the booking process and when a human needs to confirm the next step.
What happens if the AI cannot answer a question?
The setup should define when to stop, collect a message or escalate to your team. AI can make mistakes, so accurate business information, testing and clear human handover arrangements matter.
Can I take over the conversation myself?
Human handover can be configured so your team can respond when personal attention is needed. Ask the specialist to demonstrate how notifications, access and pausing automated replies will work.
Can it work with my existing website?
In many cases a supported chat widget can be added to an existing website. The specialist checks your website, permissions and any technical requirements before agreeing the setup.
Is it suitable for a small business?
It can suit sole traders, local service businesses and growing SMEs that receive online enquiries. A demo helps you weigh the likely usefulness against your message volumes, existing process and monthly costs.
Does it work with Business Growth System?
Yes, it is a specialist managed solution that complements the platform. Enquiries can connect with contact records, calendars and follow-up activities. AI messaging is not automatically included in the entry-level platform; confirm any separate subscription requirements.
How much does it cost?
Affordable monthly options are available. Request a demo to confirm the full cost for your business, including any platform subscription, setup, AI usage and channel charges such as SMS or WhatsApp.
Is the service fully managed?
The specialist offers managed AI messaging and agrees the configuration, testing and ongoing support with you. Confirm the channels, changes, monitoring and account support covered by your chosen service.
How is customer information protected?
Agree access permissions, retention, privacy information and provider data-processing arrangements before launch. Customers should understand when they are interacting with AI. Replying to an inbound enquiry is different from sending promotional messages: outbound marketing must meet applicable consent, privacy and platform rules. Your specialist should explain the safeguards for your setup.
Make more of your next enquiry
Stop Letting Customer Messages Go Unanswered.
Discover how affordable AI-powered messaging could help you respond faster, capture more enquiries and reduce routine administration.
From website visitors to WhatsApp and supported social messages, explore what could work for your business.
- A demo around your messaging needs
- Explore suitable channels and monthly options
- Free to enquire, with no obligation
The Business Review Co. is an introducer. The independent specialist provides the technology, setup and support. We may receive a referral fee. How we are paid.
Explore Business Growth System