Stop Losing Customers Who Were Already Interested.

It is a configured process for keeping track of enquiries and triggering appropriate next steps. Those steps might be an email, an authorised SMS reminder, a staff notification or a task, based on what has happened with the enquiry.

The quotation and its status need to be recorded or connected to the system. Agreed rules can then schedule reminders while a decision is outstanding, and change or stop the sequence when the status changes, a reply is recorded or the customer opts out.

Yes, suitable workflows can send emails after defined events such as an enquiry or a quotation. The specialist agrees the messages, sending setup, timing and permissions required for their purpose.

SMS can be used through a supported messaging setup with appropriate authorisation. Messaging charges and channel requirements apply. A customer's phone number alone is not permission to send promotional texts.

Yes, where the quotation status is available to the workflow. This may use information entered into the platform or a supported connection to your quotation software. Custom connections and status updates must be agreed and tested.

The workflow can be configured to pause or stop further messages when a reply to that sequence is detected, then notify your team. Replies arriving through other channels may need an additional connection or a manual status update. A person may still need to read the reply and decide what happens next.

Yes. Agree the delays, sending windows, message content and rules for each sequence with your specialist. The timing should fit the enquiry and communication permissions, rather than sending the same sequence to everyone.

A supported form or connection can bring enquiries from an existing website into the system. Your specialist checks how your website captures leads and what is needed to connect it.

Possibly, depending on the software and available connections. The specialist needs to check which quote details and status changes can be shared. A custom integration may need separate implementation and is not automatically included.

Not necessarily. Start by reviewing your existing tools and what you want to improve. The specialist can assess whether a supported connection, a different setup or a move to Business Growth System is appropriate.

It can help sole traders, local service businesses and established SMEs that handle enquiries or quotations. The useful level of automation depends on your enquiry volume, current process and the amount of personal attention customers need.

Basic automation is available in certain platform packages. The available workflows depend on your selected subscription and setup. Bespoke quote integrations, complex sequences and managed implementation may involve additional work and costs.

There is no separate fixed price published for this solution. Costs depend on the platform plan, email or messaging usage and agreed setup. A free review can help identify what you need before the specialist confirms the full scope and price.

Yes. Our specialist partner can discuss lead stages, messages, timing, permissions, stopping rules and testing. Simple configuration and more advanced implementation are scoped according to your requirements.

Yes. Marketing workflows should provide appropriate opt-outs and suppress contacts who object. Service-related appointment communications differ from direct marketing. Promotional email and SMS must meet applicable UK data protection and electronic marketing rules, including consent or a valid exception such as the soft opt-in where its conditions are met. The specialist should confirm how permissions, replies and opt-outs will be handled before launch.